Frequently asked questions
Do I need a subscription to use my device?
No. Every Rivea device works fully once it’s yours — no monthly fees, no locked features, no app paywall.
How long does delivery take?
We dispatch orders within 1–2 working days. Delivery then typically takes 3–7 working days, and you’ll get a tracking link by email as soon as your order ships. See our Shipping & delivery page for full details.
What’s your returns policy?
You can return an unused device within 30 days for a full refund. If something arrives faulty, we’ll put it right. Full details are on our Returns & warranty page.
Are the devices safe and certified?
Yes. Every Rivea device is safety-tested and carries the required certifications (including FCC, CE and RoHS). We only describe what our devices actually do — we don’t make medical claims.
Is there a warranty?
Yes — every device is covered by a 2-year warranty against manufacturing faults, on top of your statutory consumer rights.
How can I get in touch?
Email us at hello@riveabeauty.store and a real person will reply, usually within one working day.